Careers
About HeartLab
At HeartLab, we’re building the next generation of medical imaging applications to help cardiologists spend more time with patients and deliver better health outcomes.
We’re a team that cares deeply about craft, customer impact, and building products that genuinely improve clinical workflows.
The Opportunity
We’re hiring an Account Executive (Australia) to drive growth in the Australian market by selling HeartLab’s cloud-native cardiology imaging solution into hospitals, private clinics, and enterprise healthcare organisations.
This is a hands-on, full-cycle role where you’ll own the relationship from first contact through to partnering closely with clinical stakeholders, technical teams, and leadership.
Reporting to the Chief Revenue Officer, you’ll play a key role in shaping our commercial motion as we scale.
What You’ll Do
• Own the full sales cycle: prospecting → discovery → demo → proposal → negotiation → close
• Build and manage pipeline through outbound prospecting and inbound lead follow-up
• Run high-quality product demonstrations tailored to clinical and operational stakeholders
• Develop strong relationships with decision makers including cardiologists, sonographers, imaging managers, operationsleaders, and executives
• Create proposals and commercial terms that drive win-win outcomes
• Take ownership of the end-to-end customer experience for your accounts
• Work closely with the implementation team to ensure successful onboarding and rollout, including training of end users.
• Capture customer insights and feed them back into product and leadership teams
What We’re Looking For
Must-have:
• Background in sonography or medical imaging (cardiology highly preferred) or demonstrated experience selling into medical imaging / healthcare environments
• Excellent communication skills and confidence presenting to senior clinical stakeholders
• Strong ownership mindset — you’re proactive, organised, and outcomes-driven
• Genuine obsession with customer success and long-term relationships
Nice-to-have:
• Experience selling SaaS (especially healthcare SaaS)
• Experience with multi-stakeholder sales cycles
• Comfortable working in fast-moving environments and helping define process
Location
Australia
Role Type
On-site • Permanent • Full-time • Mid–Senior level
Applicants must have the legal right to work in Australia. To apply, please email your cover letter and resume to careers@heartlab.com.
About HeartLab
At HeartLab, we’re building the next generation of medical imaging applications to help cardiologists spend more time with patients and deliver better health outcomes.
We’re a team that cares deeply about craft, customer impact, and building products that genuinely improve clinical workflows.
The Opportunity
We’re hiring an Implementation and Onboarding Specialist to support successful deployment of HeartLab’s cloud-native cardiology imaging solution across Australia and New Zealand.
This role is critical to ensuring customers have a seamless, world-class experience post-sale, from onboarding and go-live through to early adoption. You’ll work closely with clinicians and operational stakeholders, guiding them through implementation and training to ensure they achieve meaningful outcomes with HeartLab.
Reporting to the Chief Revenue Officer, you’ll be a key contributor to customer success and long-term retention.
What You’ll Do
Implementation & Onboarding:
• Own the post-sale customer experience, ensuring a seamless and world-class onboarding journey
• Develop and execute onboarding plans to support successful deployments
• Coordinate onboarding activities across clinical and operational stakeholders
• Deliver end-user training for clinicians, sonographers, and cardiologists
• Support go-live readiness, workflow adoption, and early-stage troubleshooting
• Document onboarding processes and contribute to continuous improvement of implementation playbooks
Customer Research & Insights
• Conduct structured discovery with new customers to understand clinical workflows, imaging requirements, and success criteria
• Gather and synthesise customer feedback to identify adoption blockers, product opportunities, and workflow improvements
• Maintain notes and insights from onboarding activities to support internal product and commercial decision-making
• Partner with Sales/Product to communicate customer needs and implementation learnings
What We’re Looking For
Must-have:
• Prior experience in cardiology imaging (or closely related medical imaging environments)
• Strong written and verbal communication skills, with a high degree of professionalism when working with clinical stakeholders
• Self-starter with strong attention to detail and an outcome-focused approach
• Demonstrated commitment to customer success and adoption
Nice-to-have:
• Experience implementing healthcare technology or SaaS products
• Training/facilitation experience with clinical end users
• Familiarity with clinical workflows, imaging systems, or cloud-based healthcare software
Location
Auckland, New Zealand or Australia-based
Role Type
On-site • Permanent • Full-time • Mid–Senior level
Applicants must have the legal right to work in Australia or New Zealand. To apply, please email your cover letter and resume to careers@heartlab.com.
